Shipping and Delivery Policy

Shipping and Delivery Policy

At Kumaran Silks, we aim to deliver your orders quickly and efficiently. Our Shipping and Delivery Policy is designed to ensure you receive your products in the best condition and within the expected timeframe. Please review the details below:

1. Shipping Methods and Delivery Time

We offer several shipping options to cater to your needs. The available shipping methods and delivery times will be displayed at checkout.

Standard Shipping: Delivery within 5-7 business days.
Express Shipping: Delivery within 2-3 business days (subject to availability).

Please note that the delivery times mentioned above are estimates and may vary depending on the destination, availability of products, and external factors such as holidays or weather conditions.

2. Shipping Charges

Domestic Shipping (India): Shipping charges for domestic orders will be calculated at checkout based on the weight and size of the products.
International Shipping: We offer international shipping to select countries. Shipping fees for international orders will be calculated at checkout based on the destination and weight of the products.

Shipping charges are non-refundable, and the customer is responsible for paying any applicable customs duties or import taxes for international orders.

3. Order Processing Time

Orders are typically processed and shipped within 1-2 business days after the order is placed. Please note that orders are not shipped or delivered on weekends or holidays.
If there is a delay in processing your order, we will notify you as soon as possible with an updated estimated delivery date.

4. Shipping Restrictions

We currently only ship to valid addresses in India and select international locations. Please check the available shipping options during checkout.
We are unable to deliver to P.O. Box addresses.

5. Order Tracking

Once your order has been dispatched, you will receive an email or SMS notification with tracking information so you can track the status of your shipment. You can use the tracking number to check the delivery status via the carrier’s website.

6. Delivery Issues

If you experience any issues with your delivery, such as delays or incorrect deliveries, please contact us at the earliest. Our team will investigate the matter and provide a solution.

Missing or Lost Shipments: If your package is lost or stolen after delivery, please contact us within 7 days of the estimated delivery date so we can assist with the investigation.
Wrong or Damaged Shipments: If your order arrives damaged or is not the correct item, please notify us within 7 days of receiving the package. We will arrange for a return and either a replacement or refund.

7. Customer Responsibility

Please ensure that the shipping address provided at checkout is correct. Kumaran Silks will not be responsible for any incorrect or incomplete shipping information provided by the customer.
If a package is returned due to an incorrect address, the customer will be responsible for additional shipping charges to resend the package.

8. Contact Us

If you have any questions or concerns about shipping or delivery, please reach out to our customer support team:

Kumaran Silks
1st, 1/338, Santhoor Main Road, Pochampalli,
Krishnagiri, Tamil Nadu, 635206
Website: https://kumaransilks.shop