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Cancellation and Refund Policy

Cancellation and Refund Policy

At Kumaran Silks, we strive to provide the best shopping experience. If you are not satisfied with your purchase, we have a clear Cancellation and Refund Policy to ensure your satisfaction. Please read the following terms carefully before making a purchase.

1. Cancellation of Orders

You can cancel your order at any time before the product has been dispatched. Once the order has been processed and dispatched for delivery, it cannot be canceled.

  • Before Dispatch: If you wish to cancel your order before it is shipped, please contact us as soon as possible via email or our customer service number. We will cancel your order and initiate a full refund.

  • After Dispatch: Once the order has been dispatched, it cannot be canceled. If you wish to return the product, you may follow our return process as outlined below.

2. Refund Policy

We offer refunds on products based on the following conditions:

  • Eligibility for Refund: Refunds are only applicable in case of product defects, incorrect items, or damages during transit. Please inspect your order upon delivery and notify us within 7 days of receiving the product if you encounter any issues.

  • Refund Process: If you are eligible for a refund, the amount will be credited to the same payment method used for the purchase. It may take 5-7 business days for the refund to be processed and reflected in your account, depending on the payment method.

  • Refund for Canceled Orders: If you cancel an order before it is shipped, a full refund will be provided.

3. Return Policy

If you are not completely satisfied with your purchase, you may return the product under the following conditions:

  • Timeframe for Returns: Products must be returned within 15 days from the date of delivery.
  • Condition of Products: Products must be unused, in their original packaging, and with all original tags attached.
  • Non-Refundable Items: Certain products, such as customized items or items marked as non-returnable, are not eligible for returns or refunds.

4. Steps to Request a Cancellation or Refund

  1. Contact our customer service team at [customer service email or phone number].
  2. Provide the order number, reason for cancellation/refund, and any supporting evidence (such as photos of damaged items).
  3. Our team will review the request and notify you of the decision within 2-3 business days.
  4. If approved, we will initiate the refund process or arrange for the return and replacement of the item.

5. Shipping Costs

Shipping costs for returns or exchanges are the responsibility of the customer, unless the return is due to an error on our part (such as sending the wrong item or a damaged product).

6. Contact Us

If you have any questions or concerns regarding cancellations or refunds, please contact us at:

Kumaran Silks
1st, 1/338, Santhoor Main Road, Pochampalli,
Krishnagiri, Tamil Nadu, 635206
Website: https://kumaransilks.shop